Most product questions can be answered in our FAQ and Knowledge Center.
Tracking Guide (This will walk you through the tracking process)
If there is an issue with the DHL tracking you can contact DHL directly with the following details. If you need further assistance, please view the above 'Tracking Guide' before contacting customer support.
If you need support with your tracking details or need further information regarding the whereabouts of your package, you can contact DHL eCommerce United Kingdom on +44 3330037703 or:
Search Order Here: DHL eCommerce Tracking Search
Lodge a form at: DHL Tracking Support
DHL will require your DHL tracking number which can be found at the top of your DHL tracking page.
firstname.lastname@example.org or contact form below.
This is the best way to communicate with us. We always try to respond within 1 working day, usually it is less :) Please include your order number if possible.
Please use live chat box in bottom right corner when available. Any message sent to us while we are offline will be sent to us as an email.
We also respond to questions on Facebook. If you like us on Facebook, you will have access to exclusive discounts and product giveaways.
We currently do not offer phone support, only email and live chat at certain times. We understand some people prefer to speak directly with some one and we are currently working on setting up phone support. Most questions are easily answered through email.
Please Include Order # if applicable.